Being kind, and remaining positive in the midst of those being rude, judgmental and negative is a hard task to accomplish, but it can be done, and it usually produces better results than you treating someone horribly because they treat you that way. In order to do this you will have to learn how to acquire a great deal of patience. The easy way out of dealing with conflict for a lot of us is to yell or argue back with someone who may be doing the same to us.
    